CASE STUDIES

Dramatically Lowering A Fortune 500 Company’s DSO

Client

A global Fortune 500 telecommunications company based in the upper-Northeastern United States and with major facilities worldwide. Client has an across-the-board suite of B2B telecom products including DSL, long distance, ISP and VoiP services and technology.

Situation

Telecom company has an internal collections department, but was having difficulty recovering on one of its ISP services account portfolios. Client’s ISP customers are generally small-to-medium sized businesses and accounted for a large majority of its delinquent customers in this business segment. Overall DSO was approximately 71 days on 30-day terms.

Solution

Burt & Associates assessed the situation and worked with the client to evaluate what had worked and didn’t work in the recovery of this business segment’s accounts receivables. A Burt Task Force Team was assigned to this account. Using the latest technology and company techniques, the team methodically assessed each past-due account and divided them into workable groups.

Results

In record time, Burt & Associates improved the client’s DSO rate from 71-days to 45-days or lowering their DSO by as much as 33%, bringing in much needed revenues into this ailing company segment. Client increased the amount of placed accounts with Burt & Associates and is a client to date.